Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Client”) and EtechAll (“we,” “us,” “our,” or “Company”), a business providing roofing lead generation and automation services.

By visiting our website at etechall.com/roof-automation, booking a strategy call, or purchasing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Description of Services

EtechAll provides done-for-you lead generation automation services for roofing contractors. Our services may include, but are not limited to:

• Automated lead follow-up via SMS and email
• CRM setup and integration with existing lead sources
• Appointment booking automation and calendar management
• Lead nurturing sequences and review request campaigns
• Reporting and analytics on lead performance
• Strategy consulting related to lead conversion

The specific scope of services provided to you will be defined in a separate Service Agreement or Statement of Work signed by both parties. These Terms govern all services unless explicitly superseded by a signed Service Agreement.

We reserve the right to modify, suspend, or discontinue any service at any time, with reasonable notice to active clients where possible.

Free Strategy Call

We offer a complimentary 30-minute strategy call to prospective clients. By booking a strategy call, you agree to the following:

• The strategy call is provided at no cost and with no obligation to purchase any services.
• The call is intended to explore whether our services may be a good fit for your business. It is not a guarantee of specific results or a formal proposal.
• Information shared during the strategy call is used solely to understand your business needs and is kept confidential.
• We reserve the right to decline or reschedule a strategy call at our discretion.
• No-shows without at least 24 hours’ notice may result in forfeiture of the free call slot.

Paid Services & Billing

Fees and payment

Fees for our paid services will be specified in your Service Agreement. Unless otherwise agreed in writing:

• Setup fees are due in full prior to the commencement of onboarding.
• Monthly retainer fees are billed in advance on the same date each month.
• All fees are in US Dollars (USD) unless otherwise specified.
• Payment is accepted via credit card, ACH bank transfer, or other methods specified at checkout.

Late payments

If a payment is not received within 7 days of the due date, we reserve the right to suspend services until the outstanding balance is paid. Accounts more than 30 days past due may be subject to a late fee of 1.5% per month on the unpaid balance.

Refund policy

Due to the nature of our services (custom setup work, third-party integrations, and time investment), we maintain the following refund policy:

• Setup fees are non-refundable once onboarding has commenced.
• Monthly retainer fees are non-refundable for the current billing period. You may cancel at any time and will not be billed for subsequent months.
• If we fail to deliver the agreed-upon services within the committed timeframe due to our own error, we will provide a prorated credit or refund at our discretion.

Price changes

We reserve the right to change our pricing at any time. For active clients on monthly retainers, any price increases will be communicated at least 30 days before taking effect.

Client Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and up-to-date information about your business, lead sources, and goals.
• Grant us necessary access to the platforms and tools required to set up and manage your automation system (e.g., CRM, Google Ads account, website backend).
• Respond to our onboarding questions and approval requests in a timely manner (generally within 3 business days).
• Ensure that your use of our services complies with all applicable laws, including consumer protection laws, CAN-SPAM, TCPA (Telephone Consumer Protection Act), and any other relevant regulations governing SMS and email marketing.
• Maintain proper opt-in consent from your leads before we send them any automated communications on your behalf.
• Not use our services to send spam, deceptive communications, or any content that violates applicable law or third-party platform policies.
• Keep your account credentials secure and notify us immediately of any unauthorized access.

Intellectual Property

Our intellectual property

All content on our website — including text, graphics, logos, images, and software — is the property of EtechAll and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Our systems and workflows

The automation systems, workflows, sequences, templates, and processes we develop are proprietary to EtechAll. While you benefit from their use during your engagement with us, they remain our intellectual property. Upon termination of services, you may retain any data (contacts, conversations, reporting) that belongs to your business, but not the underlying system architecture, templates, or workflows we built.

Your content and data

You retain full ownership of your business data, including your contact lists, lead information, and communications. We do not claim ownership over any content you provide to us or that is generated as a result of your business operations.

Feedback and suggestions

If you provide us with feedback, suggestions, or ideas about our services, you grant us a non-exclusive, royalty-free, perpetual license to use that feedback for any purpose without compensation to you.

Confidentiality

Both parties acknowledge that in the course of working together, each may have access to confidential information of the other. Each party agrees to:

• Keep all confidential information strictly confidential and not disclose it to any third party without prior written consent.
• Use confidential information only for the purposes of fulfilling obligations under these Terms.
• Take reasonable precautions to protect the confidentiality of such information, using at least the same degree of care as applied to its own confidential information.

Confidential information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law or court order.

This confidentiality obligation survives the termination of our services for a period of two (2) years.

Results Disclaimer

We are proud of the results our clients have achieved and share those results honestly. However, we make no guarantees, representations, or warranties regarding specific outcomes from using our services.

Our services improve your systems and responsiveness — the actual outcome of more revenue depends on your ability to close the leads we help you engage. We are not responsible for:

• Leads that do not convert due to factors unrelated to follow-up speed or frequency
• Changes in your local market conditions or competitive landscape
• Decisions made by homeowners or prospective clients
• Performance of third-party advertising platforms
• Losses resulting from your failure to fulfill obligations under these Terms

Limitation of Liability

To the maximum extent permitted by applicable law, EtechAll shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total amount paid by you to EtechAll in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you.

No warranty

Our services are provided “as is” and “as available” without warranty of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Indemnification

You agree to defend, indemnify, and hold harmless EtechAll, its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of our services or website
• Your violation of these Terms
• Your violation of any applicable law, regulation, or third-party rights (including TCPA, CAN-SPAM, or other communication laws)
• Any content, data, or communications you provide to us or that we send on your behalf
• Any claims by your customers, leads, or third parties arising from your business operations

Termination

Termination by you

You may cancel your services at any time by providing written notice to us at support@etechall.com. Cancellation will take effect at the end of your current billing period. No refunds are issued for unused time in the current period.

Termination by us

We reserve the right to suspend or terminate your services immediately, without refund, if:

• You violate these Terms or any applicable law
• You engage in fraudulent, abusive, or harmful conduct
• Your account remains unpaid for more than 30 days
• Continuing to provide services would expose us to legal, reputational, or financial risk

In all other cases, we will provide at least 14 days’ written notice before terminating services.

Effect of termination

Upon termination: all unpaid amounts become immediately due; your access to our systems will be revoked; we will provide you with an export of your business data within 14 days upon request; and all provisions of these Terms that should survive termination (including intellectual property, confidentiality, limitation of liability, and indemnification) will remain in effect.

Dispute Resolution

Informal resolution

Before initiating any formal dispute process, you agree to contact us at support@etechall.com and give us 30 days to resolve the issue informally. Most concerns can be resolved quickly through direct communication, and we are committed to addressing your concerns fairly and promptly.

Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising from or related to these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the state of [Your State], and the decision of the arbitrator shall be final and binding. Both parties waive the right to a jury trial.

Class action waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Governing law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which EtechAll is registered, without regard to conflict of law principles.

General Provisions

Entire agreement

These Terms, together with our Privacy Policy and any signed Service Agreement, constitute the entire agreement between you and EtechAll regarding our services and supersede all prior communications, proposals, or agreements.

Modifications

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last updated” date. Continued use of our services after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using our services and cancel any active subscriptions.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.

No waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.

Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time, including in connection with a merger, acquisition, or sale of assets.

Force majeure

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond their reasonable control, including natural disasters, government actions, internet outages, third-party platform failures, or other events of force majeure.

Independent contractor

EtechAll is an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and EtechAll.

Contact Us

If you have questions about these Terms and Conditions, or wish to raise a concern, dispute, or request a copy of any applicable Service Agreement, please contact us directly. We are committed to clear, transparent communication and will respond promptly.